As with a ticket to any sports or entertainment event, we do not offer refunds. We require you to accept our refund policy in order to complete the registration process for all of our events and you are given 15 minutes to clear your registration should you choose to cancel.
However, if you purchased insurance from TicketGuardian or Allianz Global Assistance (AGA) during registration, you may put in a claim for a full refund.
You can file a claim with TicketGuardian at https://ticketguardian.com/fileaclaim/
You can file a claim with Allianz Global Assistance (AGA) at https://www.eventregistrationprotection.com/
Please refer to the “Athlete Guide” linked to the page at the top right of the race website. All race websites can be found at www.epicraces.com if you don’t have the direct link. You will also find packet pickup information about 3/4 the way down of the race website. It will look something like the image below.
Friday, XXXX – Packet Pick-Up will be from XXXX p.m. – XXXX p.m. at Epic Races HQ 600 S. Wagner Rd. Ann Arbor, MI 48103.
Saturday, March XXXX – Packet pick-up will be from XXXX a.m. to XXXX a.m. under the white tent at Portage Lake State Park.
Please refer to the Athlete Guide for your race. All Athlete Guides are updated 2 weeks prior to race date.
We do our best to give every participant ample time to cross the finish line. Most of our events do not have cut-off times. We do have cut-off times for the races listed below, and for some, we also offer an early start option. All races with cutoff times offer more than one distance. If you do not think you will be able to cross the finish line in the time allowed, please choose the lesser distance.
Waterloo G&G: 6 Hours
Ann Arbor Marathon: 6 Hours with an early start option at 6 AM to give you 7.5 Hours
Island Lake Triathlon: Swim will be cut off 1 hour after the last wave, Bike will cut off 3 hours 15 minutes hours after the Swim+Bike, Finish Line will close after 4 1/2 Hours
Battle of Waterloo: 7 Hours
Ann Arbor Tri: Swim will be cut off 45 minutes after the last wave, Bike will cut off 2 hours 15 minutes hours after the Swim+Bike, Finish Line will close after 3 1/2 Hours
Swim to the Moon: 10K Swim will be cut off at 3 hours at the North Star Reach turnaround
Ugly Dog Tri: Swim will be cut off 45 minutes after the last wave, Bike will cut off 3 hours after the Swim+Bike, Finish Line will close after 4 Hours
American Home Fitness Detroit Women’s Half Marathon: 4 Hours
Please send a 9 x 12 self-addressed, stamped envelope and we will gladly mail your unclaimed item(s) to you. Our Race Items Mailing Form MUST be included with the shipping envelope so we know what to send you! Shirt sizes are not guaranteed once the event has been completed. See instructions below.
1. PREPARE ENVELOPE #1
On the first envelope (9×12), print YOUR address on the center of it, as if you were getting ready to mail a letter to yourself. Leave the return address EMPTY.
Place $5 postage on the envelope.
DO NOT SEAL THIS ENVELOPE. Leave it open so we can put your swag in it!
2. FOLD ENVELOPE #1 TO FIT IN ENVELOPE #2.
3. PREPARE ENVELOPE #2.
On the second envelope, print OUR address on the center:
600 SOUTH WAGNER
ANN ARBOR, MI 48103
Print your return address on the upper left-hand corner of the envelope.
Place adequate postage on the upper right-hand corner of the envelope. (We don’t know this amount as we don’t know the weight of your envelope.)
4. INSERT ENVELOPE #1 INTO ENVELOPE #2.
See diagram! Take Envelope #1, which should be the one with YOUR address on it, and insert into Envelope #2. Seal Envelope #2.