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Frequently Asked Epic Questions

As with a ticket to any sports or entertainment event, we do not offer refunds. We require you to accept our refund policy in order to complete the registration process for all of our events and you are given 15 minutes to clear your registration should you choose to cancel.

However, if you purchased insurance from TicketGuardian or Allianz Global Assistance (AGA) during registration, you may put in a claim for a full refund.

You can file a claim with TicketGuardian at https://ticketguardian.com/fileaclaim/

You can file a claim with Allianz Global Assistance (AGA) at https://www.eventregistrationprotection.com/

You also have the option to transfer to another Epic Race within the same year or transfer your entry to another person.  You can find instructions on how to do that HERE.

Please refer to the “Athlete Guide” linked to the page at the top right of the race website. All race websites can be found at www.epicraces.com if you don’t have the direct link. You will also find packet pickup information about 3/4 the way down of the race website. It will look something like the image below.

Packet PickupFriday, XXXX – Packet Pick-Up will be from XXXX p.m. – XXXX p.m. at Epic Races HQ 600 S. Wagner Rd. Ann Arbor, MI 48103.

Saturday, March XXXX – Packet pick-up will be from XXXX a.m. to XXXX a.m. under the white tent at Portage Lake State Park.

As long as it is more than 2 weeks before race date, you can make that change.  FOLLOW THESE INSTRUCTIONS

Please refer to the Athlete Guide for your race.  All Athlete Guides are updated 2 weeks prior to race date.

The race will happen rain, snow, or shine.  The only thing that will delay, or in some cases, cancel the race, is dangerous weather. Please see our inclement weather policy here.

We do our best to give every participant ample time to cross the finish line.  Most of our events do not have cut-off times.  We do have cut-off times for the races listed below, and for some, we also offer an early start option. All races with cutoff times offer more than one distance. If you do not think you will be able to cross the finish line in the time allowed, please choose the lesser distance.

Waterloo G&G: 6 Hours

Ann Arbor Marathon: 6 Hours with an early start option at 6 AM to give you 7.5 Hours

Island Lake Triathlon: Swim will be cut off 1 hour after the last wave, Bike will cut off 3 hours 15 minutes hours after the Swim+Bike, Finish Line will close after 4 1/2 Hours

Battle of Waterloo: 7 Hours

Ann Arbor Tri: Swim will be cut off 45 minutes after the last wave, Bike will cut off 2 hours 15 minutes hours after the Swim+Bike, Finish Line will close after 3 1/2 Hours

Swim to the Moon: 10K Swim will be cut off at 3 hours at the North Star Reach turnaround

Ugly Dog Tri: Swim will be cut off 45 minutes after the last wave, Bike will cut off 3 hours after the Swim+Bike, Finish Line will close after 4 Hours

American Home Fitness Detroit Women’s Half Marathon: 4 Hours

Please send a 9 x 12 self-addressed, stamped envelope and we will gladly mail your unclaimed item(s) to you.  Our Race Items Mailing Form MUST be included with the shipping envelope so we know what to send you!  Shirt sizes are not guaranteed once the event has been completed. See instructions below.

 

1. PREPARE ENVELOPE #1

On the first envelope (9×12), print YOUR address on the center of it, as if you were getting ready to mail a letter to yourself. Leave the return address EMPTY.

Place $5 postage on the envelope.   

DO NOT SEAL THIS ENVELOPE. Leave it open so we can put your swag in it!

2. FOLD ENVELOPE #1 TO FIT IN ENVELOPE #2.

3. PREPARE ENVELOPE #2.

On the second envelope, print OUR address on the center:

EPIC RACES
600 SOUTH WAGNER
ANN ARBOR, MI 48103

Print your return address on the upper left-hand corner of the envelope.

Place adequate postage on the upper right-hand corner of the envelope. (We don’t know this amount as we don’t know the weight of your envelope.)

4. INSERT ENVELOPE #1 INTO ENVELOPE #2.

See diagram! Take Envelope #1, which should be the one with YOUR address on it, and insert into Envelope #2. Seal Envelope #2.

5. MAIL.

Yay!

We love dogs!! We do not, however, allow them on the course unless they are service dogs.  If you are going to bring your service dog, please let us know ahead of time.  We do enjoy having dogs as spectators though, so if you would like your dog to spectate, please leave it with a fellow 2-legged spectator.

In our running races, they are allowed. In our multisport races, bike races, and swimming races, they are now allowed.

In our running races, they are allowed. We just ask that you please stay to the right and not “race” in an out of fellow runners. In our multisport races, bike races, and swimming races, they are now allowed.

Please visit the shirt exchange table after the race.  If we have your size available, you can exchange it.  If the race has already passed and you need us to send you a shirt or you want to exchange your size:

Please send a 9 x 12 self-addressed, stamped envelope and we will gladly mail your unclaimed item(s) to you.  Our Race Items Mailing Form MUST be included with the shipping envelope so we know what to send you!  Shirt sizes are not guaranteed once the event has been completed. See instructions below.

 

1. PREPARE ENVELOPE #1

On the first envelope (9×12), print YOUR address on the center of it, as if you were getting ready to mail a letter to yourself. Leave the return address EMPTY.

Place $5 postage on the envelope.   

DO NOT SEAL THIS ENVELOPE. Leave it open so we can put your swag in it!

2. FOLD ENVELOPE #1 TO FIT IN ENVELOPE #2.

3. PREPARE ENVELOPE #2.

On the second envelope, print OUR address on the center:

EPIC RACES
600 SOUTH WAGNER
ANN ARBOR, MI 48103

Print your return address on the upper left-hand corner of the envelope.

Place adequate postage on the upper right-hand corner of the envelope. (We don’t know this amount as we don’t know the weight of your envelope.)</h5

5. MAIL.

Yay!