We’ve updated our policy! Now, to receive your unclaimed T-shirts, awards, merch, and other items simply fill out THIS FORM. It’s that easy!
Frequently Asked Questions
Can I get defer my race to next year?
You may defer your race up to the day before the event for a fee. You can do this through your RunSignUp account by following these instructions.
How do I transfer from one distance/event to another?
How do I transfer my registration to another person?
I left without picking up my award. What can I do?
T-Shirt questions
I didn’t come to the race, but I’d like my T-shirt. Will you send it to me?
We’ve updated our policy! Now, to receive your unclaimed T-shirts, awards, merch, and other items simply fill out THIS FORM. It’s that easy!
Can I change my T-shirt size after I already registered?
As long as it is more than 2 weeks before race date, you can make that change. FOLLOW THESE INSTRUCTIONS
What size T-shirt should I choose?
FIT GUIDE > Epic Races
Please note: shirt sizes are not guaranteed once the event has been completed.
How do I confirm my registration?
What if I purchased race insurance? How do I make a claim?
All entry fees are non-refundable. That means that once we receive and accept your entry, you will not receive a refund if you cannot participate. Epic Races, in accordance with management executives, city officials, and local law enforcement has the authority to cancel any of the events for emergency purposes such as, but not limited to, inclement weather, threat of terrorism, or a pandemic. If such emergency conditions force cancelation, refunds, cannot be provided since funds will have been spent in preparation for race day.
However, if you purchased insurance from Allianz during registration, and you cannot race because of one of their covered reasons, you may put in a claim for a full refund.
You can file a claim with Allianz at https://www.allianztravelinsurance.com/file-a-claim
If we do find ourselves with extraordinary circumstances and do need to cancel, we will do our best to give you full value for your entry fee. We will give you options which may include doing your race virtually, deferring to the following year, switching to another Epic Race, and in some cases we may be able to postpone the race.
Please note: We love what we do and what we do is put on events. After months and months of planning, coordinating and making our very best effort to create a race experience that we consider the best of the best, the last thing we ever want to do is cancel a race. We also understand that athletes devote a significant amount of their time, money and effort preparing for a race. If we need to make the difficult decision or are mandated to cancel, it’s a great disappointment for us and we know it’s a great disappointment to you. Unfortunately, though, that is the risk we share. You may feel you are entitled to a full refund in this situation, but this is not feasible given the costs incurred by race day. At the time, your money is in the form of permits, police detail, medals, awards, T-shirts, food, salaries, rent, nonrefundable deposits for entertainment, and so much more. If you can’t accept the terms of this partnership, we respectfully ask that you don’t register for our events.
What if I deferred my race from last year?
If you deferred your race from last year, you need to log into your RunSignup.com account and claim your deferral in order to register for this year’s race. To do this, FOLLOW THESE INSTRUCTIONS. If you have further questions, please email us at info@epicraces.com.
When and where is packet pickup?
Please refer to the “Athlete Guide” linked to the page at the top right of the race website. All race websites can be found at www.epicevastg.wpengine.com if you don’t have the direct link. You will also find packet pickup information about 3/4 the way down of the race website. It will look something like the image below.
Friday, XXXX – Packet Pick-Up will be from XXXX p.m. – XXXX p.m. at Epic Races HQ 600 S. Wagner Rd. Ann Arbor, MI 48103.
Saturday, March XXXX – Packet pick-up will be from XXXX a.m. to XXXX a.m. under the white tent at Portage Lake State Park.
Can somebody else pick up my packet for me?
Yes.
Where do I park on race morning?
Please refer to the Athlete Guide for your race. All Athlete Guides are updated 2 weeks prior to race date.
What time does my race start?
Please refer to the Athlete Guide for your race. All Athlete Guides are updated 2 weeks prior to race date.
What is the cut-off time for the race?
We do our best to give every participant ample time to cross the finish line. Most of our events do not have cut-off times. We do have cut-off times for the races listed below, and for some, we also offer an early start option. All races with cutoff times offer more than one distance. If you do not think you will be able to cross the finish line in the time allowed, please choose the lesser distance.
Waterloo G&G: All participants in the 100K must begin their second loop 3 hours from their start time. At this time, the sag vehicle will begin cleaning the course and anybody behind the sag vehicle is advised to head to the finish line and call it a 50K!
Ann Arbor Marathon: All full-marathon participants must be at mile 14 by 11:15 a.m. At this time, the sag vehicle will start on the course. At this time, the sag vehicle will begin cleaning the course and anybody behind the sag vehicle is advised to head to the finish line and call it a half-marathon finish!
Island Lake Triathlon: Swim will be cut off 1 hour after the last wave, Bike will cut off 3 hours 15 minutes hours after the Swim+Bike, Finish Line will close after 4 1/2 Hours
Battle of Waterloo:
Full Battle participants must reach Leg 4 by 2 hours and 25 minutes after the start of the race. Participants who do not meet the cutoff time will be asked to finish the race via Leg 4 of Half the Battle. These participants will be entered into a new, hybrid race category and will still be eligible for awards!
Leg 6 — must reach Leg 6 in 4 hours or by 11:30 a.m.
Leg 8 — must reach Leg 8 in 5 hours, 20 minutes or by 1:10 p.m.
Finish — must reach the finish line in 7 hours or by 2:30 p.m. (Finish area will begin being cleaned up at 1:15 p.m.)
Ann Arbor Tri: Swim will be cut off 1 hour after the last wave. Bike will cut off 3 hours 15 minutes after the Swim+Bike. Finish Line will close after 4 1/2 Hours.
Swim to the Moon: 10K Swim will be cut off at 3 hours at the North Star Reach turnaround, 5K cutoff is 3 hours from the start time of the last swimmer. 15K is 6 hours and need to be at North Star Reach in 4 hours and if not they will be transported to the finish. All swimmers still in the water at noon will be picked up.
Ugly Dog Tri: Swim will be cut off 45 minutes after the last wave, Bike will cut off 3 hours after the Swim+Bike, Finish Line will close after 4 Hours
American Home Fitness Detroit Women’s Half Marathon: 4 Hours
Are headphones allowed?
Our triathlon, duathlon, aquabike, and swim races are all sanctioned by USA Triathlon, and headphones are not allowed. Regardless of the rule, we want you to get the full race experience. We want you to hear the cowbells, the cheers, and volunteer instructions, so please, no headphones.
Headphones are allowed in our running races, but for safety, we encourage you to use bone conduction, only one earbud, or keep the volume very low so you can hear your surroundings.
How do I make a donation to one of the featured charities?
What is the average water temperature?
Island Lake Tri: 73
Tri Goddess Tri: 75
Ugly Dog Tri: 77
Battle of Waterloo: 79
Ann Arbor Tri: 78
Swim to the Moon: 78
Please understand that this is the average water temperature and can be different race day, we just don’t know. Please do not email us asking the water temperature. We will post in the Athlete Guide when we have updates.
What are the different triathlon distances?
See the different triathlon distances as defined by USA Triathlon here.
What are the Athena and Clydesdale divisions?
Athena/Clydesdale (or A/C) is a weight-based racing category. It is a category you may choose to race in. No one will ever force you to race A/C. Just like an Age Group, Athena or Clydesdale is its own division and it is often broken up into age groups as well (39 and younger, 40-54, 55 and older). To race as an Athena you must weigh in before your race and weigh more than 165 pounds. As a Clydesdale you must weigh in at 220 pounds or more.
Are strollers allowed?
Epic Races welcomes parents with jogging strollers to participate in our running events. Please note that, if you are participating with a stroller, the following guidelines must be followed:
>Your child must remain securely fastened inside the stroller while on the course for safety and insurance reasons.
>You must keep your stroller to the right side of the race course, to allow a clear path on the left for runners and walkers. >No weaving in and out of the other participants is allowed.
Are dogs allowed?
We love dogs! Because of our love for dogs, we do not allow them to participate in a race designed for people unless they are service dogs. If you are going to bring your service dog, please email helpdesk@epicraces.com to let us know. Dogs are welcome as spectators provided they are on a leash.
